Technical Issue Resolved for Tawakkalna Application (KSA)

RIYADH (February 06, 2021)

After 3 days of disruption, finally, users in the Kingdom can access the Tawakkalna application to prove their health status before entering public places.

The Tawakkalna management announced on Saturday that the technical issue that restricted access to the application during the past days has been resolved now.

"The application is working properly, and users can use it to show their health condition during their visits to Government departments, Shops, and Malls.

“Work is also in progress to restore all features, such as COVID-19 Test Booking. Digital identities, Dashboard, and others."

Tawakkalna is the official application approved by the Saudi Ministry of Health to prevent the spread of coronavirus.

Further, the Tawakkalna management highlighted that under the supervision of a highly qualified Saudi team, the app worked properly and did not encounter any technical issues since its launch on May 11, 2020.

The management said that the app's services were efficiently and effectively provided to over 9.7 million users even in moments of high numbers of registration. It is also noteworthy that the number of registered users jumped to 12.5 million (%22.5 increase) in only three days.

Sign-ins' attempts reached 250 million in the past few days due to the requirement of showing the Health Condition via Tawakkalna to enter worksites, shops, and malls.

This increase caused an overload and instability; however, quick and temporary alternative solutions were provided, as text messages that contain information about users' health conditions were sent to Absher and Tawakkalna users.

Tawakkalna management thanked all users for their understanding of this technical problem, and it urged them to update the app.

In support of the Kingdom's efforts to respond to COVID-19, the management also emphasized that it will continue providing high-quality services to all citizens and residents.